All returns must still be in their sealed packet and authorised by ourselves. They should be returned with all packaging in tact. Where relevant we reserve the right to refuse any unauthorised returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer.

Cancellations

We will accept any returns (other than the items listed above) until 7 days after the day that you receive your order. You must first notify us in writing (either Email or letter) that you wish to cancel your order, once your return is authorised you will receive a return reference which must be quoted on the packaging of your return. All returns should be sent back to us (at the invoice address) within 7 days of authorisation, in their original packaging by a suitable postage method (Recorded delivery or Special delivery), at your own expense.. Fake Belly Rings will not be held responsible for any items which are lost in transit to us. The refund amount for the item(s) returned excluding postage costs will be credited to the card used to make the original order within 30 days of us receiving the return.

Exchanges

We will accept exchanges (other than the items listed above) until 7 days after the day that you receive your order. You must first notify us in writing (either Email or letter) which items you wish to exchange, once your exchange is authorised you will receive an exchange reference which must be quoted on the packaging of your return. Please enclose funds to cover the additional postage charge (as agreed with Fake Belly Rings when authorising your exchange) plus any difference in item value (where relevant). All items should be sent back to us (at the invoice address) within 7 days of authorisation, in their original packaging by a suitable postage method (Recorded delivery or Special delivery), at your own expense. Fake Belly Rings will not be held responsible for any items which are lost in transit to us. Your replacement item(s) will be despatched upon receipt of the goods returned.

Complaints

In the unlikely event that an item arrives damaged, you should contact us immediately, quoting the order number which is printed on your invoice. We will then request that the item be returned to us, in its original packaging by Recorded Delivery. When we receive it here, we will send out a replacement and reimburse the postage cost. If a replacement is not available we will refund the card which was used to make the purchase.

Customer care is of great importance to us. Should you wish to make a complaint, simply call our helpline on +44 (0)1386 830060, Monday - Friday 9:00am - 5:00pm (GMT)

We will do everything in our power to resolve the problem.

Fake Belly Rings is committed to customer satisfaction, any complaints we receive will be treated as top priority, and we aim to resolve problems quickly and effectively.

By placing an order with us you are agreeing to the above terms and conditions.